We helped transform a desk-based workforce into a digital army

Sector

Public Sector

The purpose of the project

Our client, a crucial and integral public service department required mobile technology to support real-time information being made available, as and when needed. In addition, budget cuts had resulted in the need for savings totalling £500,000 needing to be realised by implementing mobile technology practises.

What we did

Considering the culture of the organisation and the current processes adopted, a more mature project approach was undertaken which combined both agile and waterfall thinking. This included a change management plan and a project management plan, with added focus on communications to consider the extensive number of stakeholders, and research work streams in place, to ensure benefits were measured and realised​ effectively.​​

We created a platform for future innovation by developing the Digital Mindset within the organisation, fostering collaboration, and rewarding ideas for coordination with other government departments, businesses and the voluntary sector.​​ The design brief set out that the project benefits must:​​

• Improve and automate existing high-volume activities​​

• Introduce new functionality, skills and capabilities to support the general public in a modern way

• Deliver all of this from a mobile platform that enables secure remote working and saves money too

The outcome

The project was a huge success and was nominated for the Jersey Tech Awards.